Products with Craftsmanship
Longfor Group is committed to providing consumers with quality products and services. We combine digital tools with innovative approaches and consistently enhance the Group's smart customer service system. Moreover, we emphasize responsible marketing practices and prioritize customer safety, while assuring customers through our craftsmanship.
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Product Quality
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The Longfor Group prioritizes product quality, adhering to management standards across various systems. We have implemented a robust quality management process encompassing material selection, construction standards, techniques, and acceptance.
·Establishment of a comprehensive quality management system
·Clear delineation of responsibilities
·Three-level Quality Control System
·Introduction of the ‘Sunshine Workshop’ program
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Responsible Marketing
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Longfor Group considers customer experience as the core strength of our business operations. We rigorously enforce information security management, implement responsible marketing practices, employ various measures to safeguard our customers' health, and offer comprehensive service protection.
·Developing responsible marketing policies
·Conducting regular audits on responsible marketing practices
·Providing ongoing responsible marketing training
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Customer Service
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Longfor Group adheres to the business philosophy of ‘for you forever’. We establish a high-quality development model, place a strong emphasis on enhancing customer experience, and elevate the quality of customer service.
·Safeguarding customer privacy and information security
·Enhancing the customer complaint mechanism
·Continuously improving customer satisfaction
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Supply Chain Management
- Green Procurement
- Supplier Management
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- Longfor Group staunchly advocates the concept of green procurement and actively promotes the integration of sustainability into the supply chain. We utilize frameworks such as the Green Procurement Policy as a foundation for selecting environmentally responsible suppliers. Concurrently, we foster close collaboration with suppliers, engage in joint development initiatives within the procurement, and innovate products that are environmentally friendly, easy to manufacture, and devoid of harmful substance emissions, thus enhancing the overall sustainability of the supply chain.
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- Longfor Group adheres to pertinent laws and regulations, such as the Government Procurement Law of the People’s Republic of China and the Bidding Law of the People’s Republic of China. We have implemented a supplier lifecycle management system encompassing supplier entry, evalsuation, grading, risk management, and exit procedures. Simultaneously, we prioritize the quality standards of supplier products and conduct annual assessments of both Tier 1 and Tier 2 suppliers. Furthermore, we strictly adhere to ethical procurement practices by signing Agreement on Integrity in Cooperation with all suppliers, including contractors.
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Full Lifecycle ManagementQuality ManagementIntegrity Management